Legal notice

LEGAL NOTICE

Charlotte’s Secret Ltd
New Zealand
Website: https://charlottessecretltd.com/

Last updated: 10 September 2026

1. About Charlotte’s Secret

Charlotte’s Secret is a New Zealand-based business offering handmade botanical skincare, haircare, body care and related personal-care products.

By accessing or using this website, including purchasing products through our online store, you agree to comply with the terms and conditions, policies and notices applicable to your use of the website.

This Legal Notice should be read together with our Terms & Conditions, Privacy Policy, Shipping Policy and Returns/Refund Policy, where applicable.

2. New Zealand Consumer Law

Charlotte’s Secret operates in New Zealand and complies with applicable New Zealand consumer protection legislation.

Nothing in this Legal Notice, our Terms & Conditions, our Refund Policy or any other information on this website is intended to exclude, restrict or limit any rights or remedies you may have under the Consumer Guarantees Act 1993, Fair Trading Act 1986, or any other law that cannot legally be excluded.

Where the Consumer Guarantees Act applies, customers are entitled to the guarantees and remedies provided by that Act.

We will not refuse a valid consumer guarantee claim simply because a product is outside a voluntary returns or change-of-mind policy.

3. Product Information

We take reasonable care to ensure that product descriptions, ingredients, photographs, prices and other information displayed on our website are accurate and current.

However:

  • product colours and appearance may vary slightly from photographs;

  • natural and botanical ingredients may vary slightly between batches;

  • product information may be updated from time to time;

  • packaging may occasionally differ from photographs shown online; and

  • minor variations do not necessarily indicate that a product is defective.

If you believe a product does not match its description, is faulty, unsafe or otherwise does not meet the guarantees required by New Zealand law, please contact us as soon as reasonably possible so we can assess the issue and provide an appropriate remedy where required.

4. Skincare and Personal-Care Disclaimer

Charlotte’s Secret products are intended for cosmetic and personal-care use unless expressly stated otherwise.

Information provided on this website about skincare, haircare, essential oils, botanical ingredients or cosmetic products is provided for general informational purposes only.

Our products and website information are not intended to diagnose, treat, cure or prevent any medical condition, unless expressly permitted by applicable law.

Individual results may vary.

You should follow the directions and usage instructions provided with each product.

If you have known allergies, sensitivities or concerns about using a particular ingredient or product, you should review the ingredients carefully and seek appropriate professional advice before use.

5. Patch Testing

Where appropriate, we recommend performing a patch test before using a new skincare, haircare or cosmetic product.

Discontinue use if irritation, redness, discomfort or an adverse reaction occurs.

A patch test does not guarantee that an allergic or adverse reaction will not occur.

6. Essential Oils and Natural Ingredients

Some Charlotte’s Secret products contain essential oils, botanical extracts or other naturally derived ingredients.

Natural ingredients can cause sensitivities or allergic reactions in some individuals.

Customers are responsible for reading the product ingredient information and following the directions supplied with the product.

Where a product has specific warnings, precautions or usage instructions, those instructions should be followed.

7. Product Claims and Results

Any statements relating to the appearance, feel or potential benefits of our products are provided in connection with their intended cosmetic or personal-care use.

Individual experiences and results can vary depending on factors including skin type, hair type, frequency of use, lifestyle and other individual circumstances.

We do not guarantee that every customer will experience the same results.

Charlotte’s Secret will not make claims that are misleading, deceptive or unsupported by reasonable grounds.

8. Allergies and Individual Responsibility

Customers should carefully check the full ingredient list before purchasing or using any product.

If you have a known allergy or sensitivity to an ingredient, please do not use a product containing that ingredient.

If you are unsure whether a product is appropriate for you, seek advice from a suitably qualified healthcare professional before use.

9. Website Content

All content appearing on this website, including but not limited to:

  • text;

  • product descriptions;

  • photographs;

  • graphics;

  • logos;

  • branding;

  • product names;

  • original marketing material; and

  • other original content

is owned by or licensed to Charlotte’s Secret Ltd unless otherwise stated.

You must not reproduce, copy, modify, distribute, sell or commercially exploit our original content without our prior written permission.

10. Intellectual Property

The Charlotte’s Secret name, branding, logos, product names, images and original creative material may be protected by intellectual property rights.

Nothing on this website grants you a licence or right to use our intellectual property unless we expressly provide written permission.

11. Website Availability

We endeavour to keep our website available and functioning correctly. However, we do not guarantee that the website will always be available, uninterrupted, secure or error-free.

We may temporarily suspend, modify or discontinue parts of the website where reasonably necessary, including for maintenance, updates, security or operational reasons.

12. Pricing and Promotions

All prices displayed on our website are in New Zealand dollars (NZD) unless otherwise stated.

We may run promotions, discounts, bundles or other special offers from time to time. Specific terms may apply to individual promotions.

We aim to ensure that all pricing, promotional and product information is presented accurately and transparently in accordance with applicable New Zealand law.

13. Orders

Submitting an order through our website constitutes an offer to purchase the selected products.

We reserve the right to contact you if there is an issue with your order, including an apparent pricing error, product availability issue or payment problem.

If we are unable to fulfil an order that you have paid for, we will provide an appropriate remedy, including a refund where required.

14. Shipping and Delivery

Delivery timeframes and shipping charges are described in our Shipping Policy and/or at checkout.

We will take reasonable steps to ensure products are dispatched and delivered in accordance with the arrangements agreed with you.

Where applicable, your statutory rights under New Zealand consumer law continue to apply to delivery and product issues.

15. Refunds and Returns

Our returns and refund procedures are set out in our Refund/Returns Policy.

Nothing in our Refund/Returns Policy removes or limits rights that cannot legally be excluded under New Zealand law.

Where a product fails to meet the guarantees required by the Consumer Guarantees Act, we will provide the remedy required by law depending on the nature and seriousness of the problem.

16. Privacy

Charlotte’s Secret respects your privacy and handles personal information in accordance with applicable New Zealand privacy law, including the Privacy Act 2020.

Personal information may be collected when you place an order, contact us, subscribe to marketing communications, create an account or otherwise interact with our website.

We use personal information for purposes such as processing orders, communicating with customers, providing services, improving our website and, where permitted, sending marketing communications.

Our full Privacy Policy explains what information we collect, why we collect it, how it is used and shared, and how you can request access to or correction of your personal information.

17. Third-Party Services

Our website may use third-party services and providers, including Shopify, payment processors, delivery providers, analytics providers, marketing platforms and other service providers necessary to operate our business.

These providers may process information in accordance with their own terms and privacy policies as well as applicable law.

18. External Links

Our website may contain links to third-party websites or services.

We are not responsible for the content, availability, security or privacy practices of websites operated by third parties.

You should review the terms and privacy policies of third-party websites before providing personal information or making purchases through them.

19. Limitation of Liability

To the maximum extent permitted by law, Charlotte’s Secret Ltd is not responsible for loss or damage arising from your use of the website where such loss or damage could not reasonably have been anticipated or is otherwise not legally recoverable.

Nothing in this Legal Notice excludes, restricts or limits liability or consumer rights where doing so would be unlawful under New Zealand law.

20. Governing Law

This Legal Notice and your use of this website are governed by the laws of New Zealand.

Any dispute will be dealt with in accordance with applicable New Zealand law.

21. Contact Us

If you have a question about this Legal Notice, a product, an order, a return, a refund or your consumer rights, please contact Charlotte’s Secret through the contact details provided on our website.

Charlotte’s Secret Ltd
New Zealand
Website: https://charlottessecretltd.com/

Important Notice

This Legal Notice is intended as a general business document and is not a substitute for advice from a New Zealand lawyer.

Charlotte’s Secret should ensure that its Legal Notice is used together with appropriate Terms & Conditions, Privacy Policy, Refund/Returns Policy and Shipping Policy, particularly because different legal requirements can apply depending on the products sold, how they are marketed and where customers are located.